What are the responsibilities and job description for the Customer Experience Representative position at Mountville?
JOB SUMMARY : The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to : providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB :
- Process customer orders
- Answer phone or email inquires
- Provide product information and meet service requests
- Track orders and coordinate correction of orders
- Process inquiries on shipping status, pricing or invoicing information, and various website questions
- Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
- File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only
QUALIFICATIONS :
COMPENSATION : Starting at $18 / hour. Based on experience and qualifications
BENEFITS : M A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS : General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Salary : $18
