What are the responsibilities and job description for the MatWorks - Customer Experience Representative position at Mountville?
JOB SUMMARY : The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS OF THE JOB :
- Process customer orders
- Answer phone or email inquires
- Provide product information and meet service requests
- Track orders and coordinate correction of orders
- Process inquiries on shipping status, pricing or invoicing information, and various website questions
- Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
- File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
Local Candidates Only
QUALIFICATIONS :
COMPENSATION : Starting at $18 / hour. Based on experience and qualifications
BENEFITS : Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
WORK HOURS : General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
Salary : $18
