Relocation Coordinator-Customer Service Representive

Move Caddy is proud to be a top move management company for small shipments in the USA. Move Caddy is veteran owned and operated and looking for the right folks to help us get to the next level.

Join Move Caddy's dynamic team as we seek a Relocation Coordinator - Customer Service Representative for our Houston headquarters. This role is pivotal in supporting day-to-day operations and requires a keen learner eager to delve into the moving and storage industry. If you're a self-motivated individual who thrives on delivering top-notch customer service, we want to hear from you. While college background or experience in moving and storage is advantageous, it's not mandatory.

Responsibilities and Duties:

·      Handle inbound and outbound calls for Interstate residential moves.

·      Assist in paperwork for local, long distance, military, and storage moves.

·      Ensure accurate and timely entry of paperwork into our database.

·      Liaise with customers, agents, and vendors to meet deadlines and address concerns professionally.

·      Manage a high volume of emails efficiently.

·      Input shipments into Smart Moving system and prepare necessary paperwork.

·      Undertake other assigned duties as required.

Qualifications and Skills:

·      Self-starter with exceptional customer service skills.

·      Ability to work autonomously or in a team, with strong attention to detail.

·      Ownership mindset, proactive approach, and ability to handle stress.

·      Proficiency in multitasking and thriving in a fast-paced environment.

·      Basic knowledge of Microsoft Excel and Outlook.

·      Excellent verbal and written communication skills.

·      Fluency in English is required.

Experience:

·      Ideally, candidates will have prior clerical or administrative assistant experience, strong computer skills (including Microsoft Office), and the capacity to adapt to proprietary industry software.

·      A curiosity for operations and logistics is desirable.

Education:

High School Diploma or GED required; college experience preferred.

Compensation:

·      Competitive compensation commensurate with experience in customer service roles.

·      Benefits include healthcare, dental, vision, and paid vacation and bonus plan.

Qualified candidates are invited to submit their resume and cover letter in response to this ad. Move Caddy is an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Job Type: Full Time