CUSTOMER SUCCESS SPECIALIST - ECOMMERCE

Description

AT MOVE BUMPERS WE STRIVE FOR SUPREME QUALITY. We take pride in our products and providing value for our customers. When you work here, you’ll have the opportunity to create the best possible heavy-duty truck & SUV bumper kits and accessories on the market while being part of a growing team focused on teamwork, dedication, and innovation. Plus, we’re a bunch of truck fanatics!

Move Bumpers, based in Lewistown, MT, has quickly become an industry leader in aftermarket steel truck bumpers. We’re known for our heavy-duty DIY bumper kits and serious dedication to our customers. Our team is constantly striving to merge sleek style with extreme protection. The Move factory uses cutting-edge technology to create heavy-duty raw steel bumpers which are built to last. Our technology allows us to experiment with any new ideas our customers and designers can dream up.

Were you “Born to Build”?

Reporting directly to the Plant Manager, the CUSTOMER SUCCESS SPECIALIST is responsible for delivering a top-notch online shopping experience via phone and live-chat in a high volume and fast-paced work environment. To be successful in this role you will have a passion for all things automotive, be knowledgeable of and enjoy speaking about automotive parts and accessories, and have the patience and persistence needed to “close the deal”.

Key Responsibilities and Accountabilities:

• Develop a deep expertise in the technical aspects of our product offering
• Use your general automotive knowledge coupled with specific knowledge of our products and strong interpersonal communication skills to help customers find and purchase the products they need
• Handle a high volume of incoming calls, live chats, emails and other communications from existing and prospective customers with courtesy and enthusiasm
• Provide exceptional first point of contact customer service while maintaining a friendly and professional demeanor in all dealings with customers and prospects
• Competently handle and accurately enter complex custom specifications with ease
• Diligently follow up on sales leads and support inquiries to resolve all tickets timely
• Consistently meet and exceed sales goals and metrics for contacts, conversion rate, AOV, one-touch resolution, and order accuracy
• Enthusiastically support business objectives and cross-train on other functions as requested

Requirements

• High school diploma or equivalent
• 2 years recent experience in a similar role
• First-hand knowledge of automotive aftermarket accessories and their installation
• Experience with Shopify, Shopify Plus or similar eCommerce platform
• Familiarity with ZenDesk, HubSpot, Freshdesk, LiveAgent or similar customer service ticketing software
• Excellent communication skills, with an emphasis on using a clear speaking voice and listening attentively to the customer
• Proven track record of great selling skills and ability to deliver an outstanding customer experience
• Strong desire and willingness to learn the business and continually improve
• Comfortable working with MS Office and other business software

Move offers 100% employer paid medical, dental, and vision benefits for its employees in addition to life insurance, short-term and long-term disability coverage at no cost. Other benefits include paid time off and holidays, a performance bonus plan, employee discounts on Move products, and free snacks on each shift.

If you are the customer-focused, automotive sales enthusiast we are looking for, we look forward to getting to know you! Please complete our application and include your salary requirements. Applicants without salary requirements will not be considered.

Learn more about us at www.movebumpers.com . No phone calls please. EOE