What are the responsibilities and job description for the Manager, Programs position at Movement Management LLC?
Program Manager OPINM3-
JOB SUMMARY
The Climbing Programs Manager is focused on teaching, supporting, and growing indoor youth and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff.
JOB RESPONSIBILITIES
Teach the full breadth of youth and adult instructional programs at Movement (as needed)
Craft and share vision to other instructors, team members, and customers about programming
Ensure excellent customer service and delivery of instruction
Manage the climbing programs in their facility in partnership and with oversight of the Gym Director, including but not limited to:
Partner with Gym Director team to strategize on gyms programming needs
Take necessary action to meet financial targets
Scheduling and communicating with team members
Managing private lesson requests
Manage Group Program requests
Partner with other department leads on meeting programming needs
Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base
Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values
Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.
Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.
Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.
Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.
Drive local (in-gym or out-of-gym) marketing initiatives to support enrollment in programs. Includes using templates to create flyers, tabling promotions, and partnering with regional marketing coordinator and director team on wider initiatives
16 hours of Admin time - subject to change depended on business needs
5-10 hours of Instruction
15-20 hours of Desk
JOB REQUIREMENTS
Consistent positive energy and empathy
Excited to welcome individuals of all backgrounds and abilities into the climbing community
Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
A knowledgeable expert in the art of rock climbing, and an experienced climbing coach
Passionate about refining their own instructional style, and teaching others to do the same
Driven to build community around becoming a better climber
Strong leadership skills and the ability to effectively communicate team goals
Ability to effectively balance a range of administrative tasks and deadlines
Ability to build and lead a high-performing team
Solid computer skills (web-based applications, Word, Excel, POS applications)
Experience working to meet financial targets and staying on budget strongly preferred
QUALIFICATIONS
Vision: Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions
Leads Change: Leads change effectively to gain support and buy-in
Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all
Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback
Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments
Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices
Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas
ADDITIONAL INFORMATION
This is a full-time, hourly position when combined with front desk responsibilities. Starting at $24.75/hr, with flexibility based on experience
Comprehensive medical, dental, vision, life, and disability
401k match after meeting eligibility requirements
Employee Assistance Program
Free membership to all Movement gyms, guest passes, pro-deals and retail discounts
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB SUMMARY
The Climbing Programs Manager is focused on teaching, supporting, and growing indoor youth and adult climbing programs which includes private coaching. This individual will report to the Gym Director and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement’s mission and core values as they relate to climbing programs. As with all managers, they are expected to embody Movement’s mission and core values, leading by example for their staff.
JOB RESPONSIBILITIES
Teach the full breadth of youth and adult instructional programs at Movement (as needed)
Craft and share vision to other instructors, team members, and customers about programming
Ensure excellent customer service and delivery of instruction
Manage the climbing programs in their facility in partnership and with oversight of the Gym Director, including but not limited to:
Partner with Gym Director team to strategize on gyms programming needs
Take necessary action to meet financial targets
Scheduling and communicating with team members
Managing private lesson requests
Manage Group Program requests
Partner with other department leads on meeting programming needs
Creating monthly program calendars with the goal of expanding and/or maximizing class enrollment and accessibility to our customer base
Hiring instructors, and providing new hire training with your gym trainers and ongoing mentorship to cultivate a team of skilled and passionate instructors and trainers who foster Movement's mission and values
Evaluating instructors and private coaches and determining their eligibility for promotions or raises based on instructional performance.
Monitoring and quality control of courses including responsibility for performance reviews for key instruction positions.
Manage the Climbing Program business unit at that facility, working to meet financial goals including overall revenue targets and comp/rev percentages which support the program and gym overall.
Assist Programs Leadership with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programs.
Drive local (in-gym or out-of-gym) marketing initiatives to support enrollment in programs. Includes using templates to create flyers, tabling promotions, and partnering with regional marketing coordinator and director team on wider initiatives
16 hours of Admin time - subject to change depended on business needs
5-10 hours of Instruction
15-20 hours of Desk
JOB REQUIREMENTS
Consistent positive energy and empathy
Excited to welcome individuals of all backgrounds and abilities into the climbing community
Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
A knowledgeable expert in the art of rock climbing, and an experienced climbing coach
Passionate about refining their own instructional style, and teaching others to do the same
Driven to build community around becoming a better climber
Strong leadership skills and the ability to effectively communicate team goals
Ability to effectively balance a range of administrative tasks and deadlines
Ability to build and lead a high-performing team
Solid computer skills (web-based applications, Word, Excel, POS applications)
Experience working to meet financial targets and staying on budget strongly preferred
QUALIFICATIONS
Vision: Guides development and helps execute a compelling vision in alignment with the company’s mission, values, and goals; understands and makes empowered decisions
Leads Change: Leads change effectively to gain support and buy-in
Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all
Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback
Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments
Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices
Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas
ADDITIONAL INFORMATION
This is a full-time, hourly position when combined with front desk responsibilities. Starting at $24.75/hr, with flexibility based on experience
Comprehensive medical, dental, vision, life, and disability
401k match after meeting eligibility requirements
Employee Assistance Program
Free membership to all Movement gyms, guest passes, pro-deals and retail discounts
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $25
