What are the responsibilities and job description for the Application Support Specialist position at Movement Search & Delivery?
Your responsibilities include:
- Take primary responsibility for issues around our SQL environments
- Respond to customer support calls, questions, and emails providing advanced technical support. Typically, you will respond to issues/questions escalated from the Tier-1 support team.
- Create, document, and track support cases and drive them to closure in a timely manner. Follow defined case management procedures.
- Diagnose and resolve issues; determine root cause.
- Diagnose and resolve data issues in SQL database environment using MSSQL tools.
- Create alternative methods or workarounds to correct user errors when conventional solutions do not work.
- Work with customers to verify and identify the nature of software issues.
- Escalate issues when needed; keep customers informed of status and progress.
- Provide advanced support for product updates.
- Prioritize customer issues to help the development and management teams focus on the right things at the right time for customers.
- Work with third-party vendors when issues involved multiple systems.
- Document procedures, standards, best practices, configuration settings and other items as needed or requested.
- Recommend changes or updates to product and training documentation.
- Assist in product testing for bug fixes, enhancements, or general product releases.
- Asist in developing content for support web site.
- Assist the product development team in incorporating ideas into new designs and provide insight into known customer issues.
- Provide task-specific end user training as needed.
Requirements:
- Proficient with the use of various SQL database tools (ex. SQL Server Management Studio, SQL Server Profiler).
- Understand basic SQL queries, joins, subqueries, aggregations, filtering and sorting.
- Ability to write and optimize stored procedures to encapsulate logic.
- Knowledge of database normalization, relationships (primary keys, foreign keys), and creating efficient schema designs.
- Experience in SQL Server backup strategies and restoring databases.
Nice to Have:
Power BI, Jira, Bitbucket, C#, .Net, Visual Basic, Crystal Reports.
