What are the responsibilities and job description for the Front Desk Staff position at Movement?
At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
JOB SUMMARY
The Front Desk Team Member is essential to providing an awesome customer experience and drives our mission to share our passion, create community, and inspire philanthropy, while ensuring the gym provides a space for our community where everyone feels welcome. They are hard-working, inclusive, passionate individuals who love to share their enthusiasm for climbing, yoga, and fitness through excellent customer service. Our Core Values Innovation, Passion, Partnership, Integrity and Inclusion drive our culture, and our front desk staff embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!
JOB RESPONSIBILITIES
- Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests
- Shows respect for others and makes progress towards the mutual sharing of feedback and concerns
- Ensures customer service delivered aligns with our culture, mission, and core values
- Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks
- Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
- Pro-actively educates customers on gym amenities, member benefits and promotions and guides customers to best-fit membership, program, or pass options. Takes ownership of role in helping gym meet targets.
- Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members
- Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness
- Delivers belay checks, conducts community and facility checks, and instructs Introduction to Rope Climbing and Bouldering classes
- Manages common customer service concerns and scenarios effectively, with professionalism
JOB REQUIREMENTS
- Upbeat and adaptable attitude that fosters a welcoming and inclusive environment.
Solid understanding of customer service skills that enable transformative, purpose-driven moments. - Clear and effective communicator to support collaboration with others.
- Ability to multi-task in a fast-paced environment.
- Problem-solving skills to creatively find solutions for customer needs.
- Comfortable adapting to web-based programs and registers.
- Ability to instruct educational programs
- Regular evening and weekend availability required
ADDITIONAL INFORMATION
- This is a part-time position
- Starting pay at $17/hour, flexibility available based on experience
- Benefits include free membership, in-gym discounts, guest visits, and retail discounts.
- New hires will complete a screening process.
- Scheduled shift times may vary from week to week or month to month.
- Top Rope Belaying Skills can be taught – no experience required!
- Opportunities to advance into other operations and instruction positions within the gym.
Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Salary : $17
