What are the responsibilities and job description for the Customer Service Manager position at Moveras, LLC?
Moveras, LLC, is a leading remanufacturer of automotive transmissions, producing more than 30,000 units per year in 3 locations in the US and Mexico. Our mission is to deliver the industry’s best quality, availability, and customer service. We are committed to constant improvement based on LEAN manufacturing principles. We accomplish our goals with true teamwork. Our people are the source of our success, and we treat all teammates accordingly.
Summary
We are looking for an ultra-high-energy Customer Service Manager with a passion for creating enthusiastic teams to provide over-the-top experiences for our customers. This role will work hand in hand with other supervisors to create a dynamic, efficient, successful, and united supervisory team. The position requires strong communications skills, and bilingual (Spanish) would be a welcome plus.
Skills and Responsibilities:
- Have an incredibly high energy level that can drive positive thinking and a fun customer-focused environment.
- Managing and recruiting both customer service and technical service team members.
- Versed in ERP and CRM packages and have a vision for improving and innovating our current processes.
- Be hands-on and available to customers both at the C and district levels.
- Ability to handle and resolve difficult customers and escalations.
- Understand which metrics to track and how to use those to manage efficiently and to motivate the team.
- You must be a change agent, a motivator, and an innovator.
- Willing to get into the details, analyze, draw conclusions, and most importantly ensure the customer is satisfied.
- Flexible and able to adapt to requirements in a fast-paced setting.
- Ability to develop programs to motivate and incentivize the department
Required and Preferred Skills:
- A bachelor’s degree in business is preferred.
- A minimum of 5 years’ experience managing a customer service team is a must.
- Automotive aftermarket experience a plus
- Excel skills above average.
