What are the responsibilities and job description for the ENTERPRISE CUSTOMER SUCCESS MANAGER, WEST position at Moveworks?
Location : Flexible for in-person (Mountain View, San Francisco), Remote, and Hybrid. Must be located in PST or MST working time zone
As a Customer Success Manager at Moveworks, you play a strategic role that's at the center of this company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities.
We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career. You will partner with customers to take them on a transformation journey to maximize the value they get from our platform, and in parallel help our product team evolve our platform.
Note : For remote candidates. There may be occasional opportunities to visit HQ in Mountain View and attend company events. Prior experience working in a remote capacity is highly desired.
Come help us build our best-in-class Customer Success team and play an integral role at the fastest-growing AI startup in its space!
What will you do?
- You partner with our initial customers to drive product value
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers
- You will evolve and iterate on our customer onboarding strategy
- You work with internal teams and customers to drive adoption, engagement and growth
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
What do you bring to the table?
Base Compensation Range :
Tier A (San Francisco Bay Area) : $107,000 - $158,000
Tier B (Outside SF Bay Area) : $96,000 - $145,000
Salary : $96,000 - $145,000
