What are the responsibilities and job description for the Professional Services Strategy & Operations Program Manager position at Moveworks?
Location : Hybrid - Mountain View HQ or San Francisco preferred - also open to Remote.
We are looking for a Professional Services Strategy & Operations Program Manager to join our team at Moveworks. This role will be pivotal in maturing our Professional Services organization in order to drive operational excellence for our implementation, technical services, and support teams. You will advise, design, implement, and manage programs that drive both efficiency and customer outcomes for our PS org. You will partner with both Professional Services leadership and our Professional Services team members to help drive improvements in Professional Services margins via automations, process improvements, and analysis of both customer feedback and team capacity.
Success in this role is all about being a business athlete who innovates with an eye towards process efficiency, building strong cross-functional partnerships, and driving impactful results. You must display great business intuition and show a willingness to advise our leadership team on solutions that you proactively create. If you are passionate about data-driven decision-making, thrive in fast-paced environments, and excel at cross-functional collaboration, we'd love to hear from you.
What will you do?
Capacity Headcount Planning
- Build a staffing model for both the Implementation and Technical Services teams based on level of work and accurately account for IM and CSE capacity in a dynamic model
- Provide management real time insight on capacity and help them staff projects to ensure on-time delivery
- Proactively alert managers when ICs are becoming overloaded with work
Statement of Work (SOW) Billing Operations
Programs & Process Automation
Analysis
Tooling Ownership
What you bring to the table
Base Compensation Range :
115,000-$175,000
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world's most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
Salary : $115,000 - $175,000
