What are the responsibilities and job description for the CSR - RMT Miami position at Mowi Canada West?
The CSR - RMT will support the Planning & Supply Chain Manager in day-to-day functions such as but not limited to, processing sales orders, processing transfer orders, approval of orders for invoices, credits and debits, and managing product inventory for sales.
Responsibilities
- Handle the day to day, which entails decision making with divisional buyers on order allocation and extra inventory, by making recommendations to the customers divisional buyers on what they should do with stock and orders.
- Review, confirm and enter the customer’s purchase order including the processed order pricing in daily sales plan and M3 and customer portals.
- Confirm and enter purchase orders to origin and keeping orders file by origin updated.
- To ensure that the information on the purchase order is per the customers’ orders and agreements and to ensure that accounting invoices correctly.
- Submit new item request, specification request and updates, sample requests.
- Provide Customer service, build relationships and partnership for customers’ satisfaction.
- Provide feedback from the customer to the sales representatives.
- Provide the AR dept. with backup for claims credits and short pays timely. Manage customer claims.
- To ensure accuracy in the resolution of credits and the timely posting into the customers’ accounts. To minimize financial impact for the organization and provide customer service.
Qualifications and Skills
- Minimum of 1 year experience in perishables
- Mid-Level Excel required.
- Identify and resolve problems.
- Meet deadlines.
- Customer Service experience.
- Prioritization, Time Management, Organizational Skills, Sense of Urgency, Communication, Detailed Oriented.
- Fluent in English and Spanish.
- Able to work weekends and afterhours as needed from the department.
Education
- High school diploma minimum.
**All requirements and skills are considered to be essential, unless otherwise indicated.**
**Mowi is an Equal Opportunity Employer**
The above job description is not an all-encompassing list of duties and responsibilities required of the employee for this job. Duties and responsibilities may change without notice.
Mowi is a Drugfree Workplace.
**Mowi does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, Mowi employees or any other company location. Mowi is not responsible for any fees related to unsolicited resumes**
