Customer Experience & Documentation Intern

Job Description:

As a Customer Experience and Documentation Intern, you will gain hands-on experience supporting our commitment to delivering better health and human services outcomes through innovative solutions. You will work within our dynamic Customer Experience (CX) team and contribute to our projects by optimizing processes, enhancing efficiency, and ensuring high-quality standards.

Position Responsibilities:

1. Documentation:
2. Create, update, and maintain comprehensive documentation for processes, including standard operating procedures (SOPs), workflows, and guidelines.
3. Ensure documentation is clear, accurate, and aligned with organizational standards and best practices.
4. Review and revise existing documentation to reflect changes in processes and ensure consistency.
5. Training & Support:
6. Assist in developing training materials based on updated documentation.
7. Support the training of staff on new processes and procedures, ensuring smooth transitions and adoption.
8. Process Analysis & Improvement:
9. Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
10.  Collaborate with team members to understand process workflows and gather insights on current challenges.
11. Develop detailed process maps and flowcharts to visualize and communicate process changes.
12. Support Project Teams:
13. Assist project teams in implementing process improvements by providing documentation support and analysis.
14. Participate in project meetings to provide updates on documentation status and process improvement initiatives.
15. Collaboration & Communication:
16. Work closely with stakeholders to gather requirements, address documentation needs, and implement process changes.
17. Communicate effectively with team members and management to ensure alignment on process improvements and documentation updates.

Client Service and Communication Skills: 

• Strong analytical and problem-solving skills, with attention to detail with the ability to work collaboratively with cross-functional teams and interact with various levels of staff.
• Strong written and verbal communication skills, with the ability to clearly and concisely document processes.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and process documentation tools (e.g., Visio, Lucidchart).
• Basic understanding of process mapping, workflow design, and business process management principles.
• Prior experience in technical writing, documentation, or process analysis is a plus. Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is advantageous but not required.

Compensation:

The pay range for this position is $33,000.00 - $41,300.00 per year

Who We Are:

We are an internationally recognized HR consultancy firm helping candidates match with the potential roles by using an Artificial Intelligence System which is free of cost. We are a global market leader who works with several top-tier companies, tech startups, freelancers, industry professionals, and subject matter experts for projects, internships, and jobs.

Important: The successful application submission for the above role(s) will be conditional to your profile evaluation by our Recruitment Specialists using the AI system. We can let you know better once you submit your resume.