Customer Retention Department Lead

About Moxie Pest Control

At Moxie, we’re more than a pest control company—we’re a people-first company. Our mission is to improve the quality of life for our customers, team, and community. We take pride in creating a fun, high-energy, and high-performance workplace where customer service and team culture come first.

Our Account Care team plays a crucial role in keeping customers happy by saving accounts and resolving service concerns. As an Account Care Lead, you’ll coach, motivate, and inspire a team of 6-8 retention experts, helping them develop their skills in persuasion, objection handling, and customer care.

If you’re a natural leader, passionate about coaching, and thrive in a goal-driven environment, this role is for you!

What You’ll Do

• Lead, train, and mentor a team of 6-8 Account Care Experts handling high-volume customer retention calls.
• Coach your team daily—help them refine their persuasion techniques and overcome customer objections.
• Foster a positive, high-energy team culture with fun incentives, competitions, and daily motivation.
• Monitor team performance, analyze retention KPIs, and implement strategies to increase save rates.
• Work closely with the Retention Manager to refine scripts, training, and customer save strategies.
• Jump in to handle escalations and demonstrate best practices in retention conversations.
• Collaborate with sales and customer service teams to improve the overall customer experience.

What We’re Looking For

• 1 year of leadership experience (formal or informal—team lead, mentor, trainer, or supervisor).
• 3 years in customer-facing roles (customer service, sales, retention, hospitality, financial services, etc.).
• A persuasive, customer-first mindset—you know how to influence customers without being aggressive.
• Resilience—you thrive in a high-rejection environment and can coach others to do the same.
• Energy & Motivation—you create a fun, competitive team culture that inspires performance.
• Strong communication & coaching skills—you give constructive feedback that helps people grow.
• Process & Strategy-Oriented—you help refine scripts, workflows, and save strategies for your team.

Bonus Points:

• Experience in customer retention, sales, or loyalty programs.
• Background in call centers, subscription-based services, or contract-based industries.
• Experience hiring, onboarding, or training new team members.

Perks & Benefits

• Base Pay Performance Bonuses—earn extra for hitting team retention goals!
• Full Health Benefits (Medical, Dental, Vision) after 90 days.
• 401(k) after 90 days.
• Paid Time Off Paid Sick Leave.
• Fun & Engaging Office Culture—daily games, prizes, and team-building events!
• Fast-Paced Career Growth—we promote from within and provide leadership training.

Why Join Moxie?

We’re a high-growth, high-energy company where your leadership makes a direct impact. If you love coaching teams, developing people, and building a fun, performance-driven culture, we want to hear from you!

Apply Now and Help Lead Our Retention Team to Success

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Tempe, AZ 85282 (Required)

Ability to Relocate:

• Tempe, AZ 85282: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $26