What are the responsibilities and job description for the Service Appointment Specialist position at Moxie Pest Control?
Play Your Part In Our Team Succeeding!
The Service Appointment Specialist will be primarily responsible for communicating our New Services Inspection program with current and new Moxie customers. The New Services Scheduling Expert will also assist in supporting our field experts, general customer service inquiries and additional operational tasks within the Call Center as needed. The Product Line Scheduling Expert must maintain exceptional customer service as a representative of Moxie culture.
Core Responsibilities
- Dial out on but not limited to 100 customer accounts
- Schedule inspections daily for active clients
- Be logged into the telephony system and maintain occupancy of 75%
- Maintain a CSAT score of 4.5
- Assist inbound customer inquiries as needed
- Manage all assigned tasks & alerts within our CRM and communication tools
- Attend and participate in Call Center training and meetings
- Respond to SMS, Email, and Voicemails from customers
- Other duties as assigned
Qualifications
- Must possess a high school diploma, or equivalent
- Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
- Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
- Become an expert at PestRoutes - our CRM
- Excellent communication and interpersonal skills
- Driven and ambitious individual with a strong desire to succeed.
About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live By
Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Kind
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
Company Perks
At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
- Great Places To Work and Top Places to Work since 2021
- Awards & Recognition
- Monthly Company Events
- Quarterly Service Projects
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $20
