What are the responsibilities and job description for the Front Office Manager position at Moxy Cincinnati Downtown?
Description
The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic Front Office Manager. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards.
Responsibilities
- Oversee daily operations of the front office department to ensure smooth and efficient workflow.
- Train, supervise, and support front desk staff to provide exceptional customer service to guests.
- Develop and implement strategies to optimize hotel occupancy and room revenue.
- Maintain accurate records of room inventory, reservations, and guest accounts.
- Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.
Qualifications
