What are the responsibilities and job description for the Guest Service Representative Part Time position at Moxy Hotel?
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Guest Service Representative at the Moxy Madison Downtown.
Why You’ll Love Working with Us
At Moxy Madison Downtown, we do things a little differently. We're bold, spirited, and all about creating an unforgettable guest experience—with a twist. Here, check-in happens at the bar, conversations are lively, and no two days are the same. If you're looking for a place that blends hospitality with fun, personality, and energy, you’ve found it.The Moxy Madison Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success.
Achievements for NCG Hospitality and our portfolio of properties include:
** Starting wage for this position is $16.00 per hour, but final wage will be based on experience**
Job Summary:
We’re on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. You’ll be the first face our guests see—and the one they’ll remember. Whether you’re welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, you’ll be at the heart of the Moxy experience.
What You’ll Do:
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
NCG Hospitality is an Equal Opportunity Employer.
Now hiring a Guest Service Representative at the Moxy Madison Downtown.
Why You’ll Love Working with Us
At Moxy Madison Downtown, we do things a little differently. We're bold, spirited, and all about creating an unforgettable guest experience—with a twist. Here, check-in happens at the bar, conversations are lively, and no two days are the same. If you're looking for a place that blends hospitality with fun, personality, and energy, you’ve found it.The Moxy Madison Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success.
Achievements for NCG Hospitality and our portfolio of properties include:
- USA Today Top Workplace Winner 2025
- WI State Journal Top Workplace 2025
- Madison Magazine Best Places to Work 2025
** Starting wage for this position is $16.00 per hour, but final wage will be based on experience**
Job Summary:
We’re on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. You’ll be the first face our guests see—and the one they’ll remember. Whether you’re welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, you’ll be at the heart of the Moxy experience.
What You’ll Do:
- Welcome and check-in guests at the bar with style and personality
- Provide exceptional guest service with a friendly, can-do attitude
- Assist with reservations, room assignments, and guest inquiries
- Promote hotel features, local attractions, and food & beverage offerings
- Handle guest issues efficiently and with a positive approach
- Support other departments as needed—this is a team sport!
- Option to cross-train as a bartender (Yes, you read that right!)
- Outgoing, personable, and full of energy
- Love engaging with people from all walks of life
- Thrive in fast-paced, ever-changing environments
- Organized, dependable, and able to multitask
- Hospitality experience a plus—but not required
- Bartending experience or interest in learning is a bonus
- Flexible availability, including nights, weekends, and holidays
- Fun, vibrant work culture—seriously, it’s not your typical hotel gig
- Growth opportunities, including the chance to move into full-time
- Cross-training in bartending and other areas of the hotel
- Hotel discounts and perks
- Be part of a team that values personality just as much as professionalism
Who is NCG Hospitality®?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
NCG Hospitality is an Equal Opportunity Employer.
Salary : $16
