What are the responsibilities and job description for the Service Advisor position at Moyer CDJR Mazda?
Join the Moyer Team! We are looking for an Experienced Service Advisor to join our Service Team. We are looking for a highly motivated and ambitious individual. Individuals will need to have great multitasking skills, the ability to work in a fast-paced environment - all while maintaining a high level of professionalism and giving the highest customer quality of service. Individuals needs to be courteous and thorough with all our customers.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Moyer Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Moyer Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years.
What We Offer
- Competitive pay - hourly rate with commission
- No cost - no debt College Degree through our Degrees@Work program.
- 401K Plan
- Growth opportunities/Advancement
- Medical
- Paid time off and vacation
- Paid Training
- Employee vehicle purchase plans
- State-of-the-art facility
- Shop equipped with the newest technology and equipment
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Closed Sundays
- Discounts on products and services
Responsibilities
- Oversee flow of the shop. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
- Provide customers and assist in maintaining a Service Loaner Fleet
Qualifications
- Previous Service Writing Experience
- Must be able to work in a fast-paced environment
- Organized and friendly personality
- Must be able to multitask
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
- Dealership experience is a plus but is not required - we are willing to train the right individual
- Required to work some Saturdays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
