What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Moyer & Son Inc?
Moyer Indoor Outdoor is hiring ! We are looking for a dynamic Customer Service Representative in our Hatfield, PA location. This person will be the first voice our customers hear when they call our HVAC / Plumbing Division. This is NOT a remote position, but will be in our new Customer Service Center in Hatfield, PA
The requirements and responsibilities of a Moyer Customer Service Representative are :
- Excellent Customer Service Skills and related experience with inbound customer service calls
- Able to communicate effectively over the phone, email and text
- Understand that all calls are priorities!
- Quickly troubleshoot issues and work to resolve them to satisfaction
- Efficiently enter information into a database to generate a service call
- Able to learn new computer programs
- Assist on special projects
- Willing to cross train to learn other Moyer Indoor Outdoor divisions
- Previous plumbing or HVAC customer experience highly desirable
This is a full time opportunity. All full time Moyer Indoor Outdoor Customer Service Representatives enjoy benefits including :
Come join us at Moyer and Son! Serving our customers since 1869, we are in our 5th generation of continual family ownership!
Compensation details : 20-22 Yearly Salary
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