Experienced Desk Top Support Specialist (Full-time 40 hrs.)

Job Objective:

Assist in providing Mozaic Senior Living with technical support and problem resolution as part of the Information Technology Department. Perform all necessary support functions required by the infrastructure. Provide status updates for service and support requests.

Desk Top Support Specialist - Full-time 40 hrs. days Monday through Friday 8:30am - 5:00pm

Minimum Qualifications:

Education: High school graduate required. A Certified

Experience: 1-3 years of relevant experience in a fast-paced environment. Knowledge of Microsoft Windows, Office365, willing to learn other applications. Ability to communicate, provide written details related to support tickets. MDM support for cellular devices and familiarity with ticketing system. A problem solver with great customer service experience.

Essential Job Functions:

1. Provides first level technical assistance/support for incoming Calls/Emails/Walk-ins.
2. Accurately log all Helpdesk issues into the tracking software.
3. Recognizing and escalating more difficult problems to Tier 2 support.
4. Accurately maintain inventory documentation.
5. Respond and follow up to user requests in a timely manner.
6. Scheduling and coordinating repairs/upgrades with end users.
7. Account administration.
8. Other related duties as assigned.

Physical and Mental Requirements:

1. Ability to sit or stand for long periods of time.
2. Ability to speak clearly and be understood.
3. Ability to communicate with people in all levels of an organization.
4. Ability to learn new concepts and put into practice.
5. Expertise in Microsoft products and services required.
6. Excellent written and verbal communications skills.
7. Able to hear sounds within some background of noise as in answering the phone, intercom, etc.
8. Visual acuity to see computer and read printed documents.
9. Ability to concentrate on fine details with interruptions.
10. Ability to attend to tasks/functions for more than 60 minutes at a time.
11. Ability to understand and relate to the reasons behind several related concepts.
12. Ability to remember multiple tasks over long periods of time.
13. Ability to perform gross body coordination such as walking, bending, stooping, crawling under desks, filing, etc.
14. Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.
15. Ability to lift equipment/supplies of 35 pounds.