Customer Success Liaison

Job Title: Customer Success Liaison

Job Summary

As a Customer Success Liaison, you will be responsible for overseeing a number of clients and

focusing on applying MOZN’s products or services to reach their long-term goals. You will work with

various aspects of their businesses and ensure their needs are being met and MOZN products are being

used effectively. Fostering positive ongoing relationships, enhancing customer satisfaction, and

effectively gaining customer loyalty are the foundation of this position.

A Customer Success Liaison is responsible for clients receiving the essential support and guidance

necessary to effectively use a product or service. They are responsible for managing customer

relationships, addressing any issues, and identifying opportunities for account growth. They will

communicate with heads of other departments to achieve productivity goals, increase revenue, and

contribute to the company’s overall success.

Job Brief

We are looking for a dedicated and skilled Customer Success Liaison to join our team. In this role, you

will be instrumental in developing strong, lasting relationships with our customers, guiding them

from the initial stages of implementation to long-term success.

Your responsibilities will include acting as the main point of contact for customers, organizing client

data, presenting on behalf of clients, providing best practice advice, ensuring successful product

implementation, and identifying opportunities for business growth within existing accounts.

If you have a flair for client communication, a talent for problem-solving, and a passion for ensuring

customer satisfaction, this role is for you.

Job Responsibilities

• Review and document current business processes across multiple departments
• Use process mapping techniques (e.g., flow charts, diagrams) to visualize processes
• Identify inefficiencies, bottlenecks, and gaps in current workflows
• Use data-driven insights to identify key improvement areas
• Prepare reports with actionable insights and recommendations
• Contact, interact, and negotiate contractual requests to the payors on behalf of the client
• Review and contextualize business contracts to communicate clearly with clients
• Develop and implement strategies to streamline operations, reduce waste, and improve efficiency
• Work with relevant stakeholders to design new workflows and processes
• Assess and convey how the team allocates their time, as numerous tasks may require completion
• within a limited timeframe.
• Resolve client and vendor complaints in a timely and respectful manner and ensure that the
• company maintains a positive image and provides unrivaled services
• Build and maintain strong client relationships
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Attend corporate marketing events and actively promote the MOZN brand

Job Skills & Qualifications

• Bachelor's degree in business/project management or equivalent experience.
• Must be capable of working in a low-key, enthusiastic corporate environment
• Excellent organizational, oral, and written communication skills
• Capable of adhering to tight deadlines on a weekly basis
• Proven experience as a Customer Success Manager, Account Manager, or relevant role in customer
• support or account management
• Demonstrable ability to communicate, present, and influence key stakeholders
• Solid experience with MS Office
• Experience delivering client-focused solutions
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Excellent listening, negotiation, and presentation skills