Case Manager

JOB SUMMARY :

The Case Manager is responsible for carrying a caseload and providing comprehensive case management and re-housing / placement services to homeless families residing in our congregate and scattered-site family shelter units, in accordance with DHCD and our client's requirements.

JOB RESPONSIBILITIES :

• Maintain excellent boundaries, a high degree of confidentiality and ethical behavior.
• Treat all participants, guests, staff, and collaterals with respect and dignity.
• Always adhere to HIPPA regulations.
• Communicate effectively with the clinical director, program director and case management team to ensure continuity of care to avoid disruption of services.
• Ensure that each participant's emergency and basic needs are met upon entry and during the entirety of their stay.
• Welcome and greet all new participants within 24 hours of entry, complete intake paperwork and provide a thorough orientation to the program and DHCD rules and requirements.
• Create and maintain a case file on all assigned participants that adhere to professional record keeping, documentation standards and DHCD requirements.
• Conduct a thorough admission assessment on all new participants within 5 days of entry into the shelter to form the basis for the initial re-housing plan.
• Complete and enter initial rehousing plan into ETO within 14 days of participants' entry.
• Responsible for entering participant information into ETO system.
• Record and maintain DHCD touchpoints in ETO during length of stay (at entry, re-assessment,1 year, and when they exit)
• Responsible for completing participant referrals for all accepted services.
• Meet with participants on a bi-weekly basis, maintain and enter documentation into ETO system.
• Experience using a strengths-based, trauma-informed care and a collaborative approach with participants.
• Experience using various therapeutic modalities in working with participants, including Motivational Interviewing, CBT and modeling.
• Reassess and update each participant's re-housing plan every 30 days and document progress in ETO, accurately reflecting the participants compliance and progress.
• Communicate all outside collaterals, as authorized, to create continuity of care and advocacy to assist in participant's progress.
• Participate in all staff, team, training, and supervision meetings.
• Maintain up to date knowledge and understanding of resources for essential, programmatic, and supportive services.
• Facilitate, attend, and participate in workshops for participants.
• Transport clients as needed.
• Flexible schedules as some evening hours may be required.
• Participate in the on-call rotation. Must complete 1 week of on call every month.
• Assist participants to identify and address potential barriers, employment, housing, or education needs.
• Review and verify participant job search logs on a weekly basis.
• Initiate and maintain contact and service coordination with DCF Worker assigned to families within 30 days of entry.
• Conduct scattered site home visits on a bi-weekly basis for assigned families to monitor and address unit cleanliness, upkeep and family compliance.
• Submit maintenance tickets or supply requests as needed for participants.
• Review and approve / reject participant overnight pass requests.
• Develop positive, productive, and collaborative relationships with participants while upholding shelter rules and guidelines.
• Review family housing search logs weekly for active housing search.
• Assist participants (and housing coordinator) with all family housing applications.
• Assist in accompanying participants to outside appointments as needed.
• Assist families with moving and transition supports.
• Prepare and submit quality non-compliance reports to the DHCD Non-compliance unit.
• Prepare and submit Serious Incident Reports to state contracting agencies
• Initiate trauma informed crisis prevention / intervention when necessary.
• Apply de-escalation and safety skills and techniques during responses. Initiate calls to 911 or the 24 / 7 Behavioral Crisis team, as appropriate.
• Fulfill mandated reporter responsibilities and obligations and follow the Child Abuse and Neglect Reporting (51A) Policy and Procedures.

OUR IDEAL CANDIDATE HAS :

ABOUT OUR CLIENT :

Our client breaks the patterns of instability that lead to homelessness and hunger on the North Shore, one individual at a time, by providing a safe, dignified, nurturing, and supportive environment in which every individual may achieve stability, resilience and independence. This is an exciting opportunity for a passionate, committed and qualified individual to join our dynamic, mission-driven, growing organization.

ADDITIONAL INFORMATION :