Digital Access Specialist

WHO ARE YOU:

The Digital Access Specialist will collaborate with partnering organizations to promote digital literacy and facilitate digital access to participants of our client's housing program. The Digital Access Specialist will also collaborate with the Resource Center Director in additional outreach and educational activities as requested and assist individuals to obtain a Massachusetts driver's license under the Work and Family Mobility Act (WFMA). This is a year-long grant funded position, up to a 3-year extension may be available depending on funding.

WHAT YOU WILL BE DOING:

• Serve as a resource for educating beneficiaries about their rights, responsibilities, and available services.

• Collaborate with community partners (e.g., MIRA, DMV/RMV, Tech Collaborative) to enhance service delivery and education for immigrants.

• Inform clients about available program opportunities (e.g., community meals, pantry, SNAP).

• Digital Literacy Workshops: Conduct individualized or group workshops to improve digital literacy skills, tailoring content to client needs based on the Tech Goes Home curriculum.

• Coordination with Tech Goes Home: Serve as the primary liaison, managing communication and ensuring smooth curriculum integration and laptop distribution.

• Participant Support: Guide clients through digital literacy courses and laptop setup, offering troubleshooting and follow-up support for continued success.

• Track, Report, and Engage: Record participant progress, laptop distribution, and program outcomes, addressing challenges as they arise.

• Wireless Hotspot Distribution: Manage the distribution of 50 hotspots to individuals in need, including those in emergency shelters and low-income populations.

• Digital Access Support: Provide personalized assistance to help families set up and utilize hotspots, ensuring access to essential services and opportunities.

• Track and Report Usage: Monitor hotspot distribution, usage, and technical issues, ensuring equitable access for underserved families.

• Assist with outreach to recruit eligible participants and ensure continued engagement in the program.

• Maintain a knowledgebase of available social services, health, educational, and digital resources, helping fill service gaps for immigrants.

• Develop multilingual marketing and outreach materials to support beneficiaries.

• Ensure accurate, confidential data entry and client record management using required systems (e.g., VESTA), in compliance with legal and ethical standards.

• Assist individuals in obtaining a Massachusetts state driver’s license under the Work and Family Mobility Act (WFMA) by navigating the RMV system, coordinating with clients to obtain proper and submit the required documentation, and identifying cost-effective translation services.

• Provide one-on-one support to clients throughout the driver’s license application process, including guidance on online applications, document gathering, and form submission.

• Educate clients on eligibility, timelines, and potential barriers to completing licensing applications.

• Help clients track application progress and resolve issues using digital tools.

• Apply trauma-informed, culturally sensitive, and inclusive approaches in all aspects of the role.

• Perform additional tasks and clerical duties as assigned by supervisor.

• Practice self-care and seek support as needed.

• Attend internal/external meetings and training courses as required.

• Adhere to all agency policies and procedures.

OUR IDEAL CANDIDATE HAS:

• Knowledge of issues and demonstrated experience working directly with individuals and families dealing with crisis, immigration, trauma, and/or substance abuse preferred.

• Experience in teaching, training, or conducting workshops, preferably in a community-based setting.

• Ability to create engaging, accessible, and inclusive learning materials tailored to diverse audiences.

• Associates degree or relevant experience required; bachelor’s preferred.

• Multi-lingual candidates are preferred (Spanish, Portuguese, Albanian &/or Haitian-Creole).

• Effective interpersonal and communication skills. Candidates must be fluent in written and spoken English for professional and technical communication.

• Experience creating and facilitating workshops/training.

• Strong verbal and written communication skills, with the ability to explain technical concepts in a clear, simple, and empathetic way.

• Ability to foster a welcoming and supportive environment for learners of varying skill levels and cultural backgrounds.

• Demonstrated experience in teaching, training, or community outreach, particularly with underserved populations.

• Ability to work with a diverse population is required.

• Ability to work independently and as part of a team required.

• Reliable attendance and punctual reporting of work required.

• Personal characteristics: flexibility, empathy and creativity are highly sought

• Valid driver’s license required.

• In-office work required, as drop-in visits and 1:1 client contact are essential.

• CPR/First Aid Certification required, or shortly upon hire.

• Flexible hours, including nights, weekends and holidays may be required.

• Advanced Microsoft Office proficiency required.

• Ability to troubleshoot common technical issues and provide step-by-step guidance to individuals with limited technical experience.

• Experience working with tools like Tech Goes Home, or similar platforms is a plus.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by the Digital Access Specialist to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The Digital Access Specialist must occasionally lift and/or move up to 25 pounds. The Digital Access Specialist must be able to sit for extended periods of time, use a laptop, and climb up several flights of stairs.

ABOUT OUR CLIENT:

Our client breaks the patterns of instability that lead to homelessness and hunger on the North Shore, one individual at a time, by providing a safe, dignified, nurturing, and supportive environment in which every individual may achieve stability, resilience and independence. This is an exciting opportunity for a passionate, committed and qualified individual to join our dynamic, mission-driven, growing organization.

ADDITIONAL INFORMATION:

• Full-time direct hire position
• Schedule: Monday, Tuesday, Thursday, and Fridays (9am – 5pm) – flex as needed depending on client/program needs.
• $21-$24/hour
• Competitive benefits package which includes dental, health, life and short-term disability insurances; 401k with company match; generous paid time off.