What are the responsibilities and job description for the Service Leadership Director position at MP: Wired for HR?
About the Role
Our company is seeking an experienced Service Leadership Director to oversee the Service department. As a leader who exudes positive energy and has a stellar work ethic, you will be responsible for managing staff, delegating tasks, and ensuring excellent customer service. Your strong organizational and analytical skills will enable you to communicate effectively across departments.
Key Responsibilities
- Departmental Payroll Administration
- Staff Scheduling and Oversight
- Delegation of Inventory and EPASS Reporting review & delegation
- Communication and supervision of the assistant service manager
- Customer communication via Package AI (online chat), email, and phone
- Essential Functions:
- Customer communication to provide an elevated customer experience; management of staff to support this experience
Requirements
- Bachelor's degree in a relevant field or equivalent technical certifications/substantial experience in technical service leadership
- Minimum 5 years in management roles within the service industry, including at least 3-5 years in a leadership position
- Proven experience in project management, training development, and technical systems implementation
- Strong organizational, analytical, and cross-departmental communication skills
- Demonstrated ability to develop and lead high-performance technical teams
