Aftermarket Engineer

At Mpac, we’ve been helping businesses evolve to meet new challenges for over 100 years. While most companies offer automation machines, we craft complete automation ecosystems that are unique and personalized to our customer’s needs. Our business centers around our people, we want the best minds to be part of our team and we remain committed to nurturing a workplace culture that thrives on diversity, inclusivity, and innovation.

Position:

PURPOSE OF THE JOB:

Reporting to Switchback Services Manager, the Aftermarket Engineer carries the overall responsibility for all the aftermarket equipment and system proposals in Mpac Switchback Americas. This position is responsible for developing/solutioning changes to existing equipment to solve customer’s needs. Quoting of projects, ensuring that proposals and bids are completed accurately and on time.

PRIMARY RESPONSIBILITIES:

• Prepare equipment & system proposals as required by Mpac customers.
• Prepare Customized/Modified Machine Layout Drawings and Insert Machines into Customer’s Line
  
  

Drawings to Show how Switchback equipment will fit their needs.

• Create and propose concepts for the customer which align with market trends and promote development of standard product lines.
• Review customer required safety and electrical specifications
• Prepare accurate cost estimations for proposals
• Secure OEM proposals from outside vendors as required
• Support outside selling activities
• Understand customer decision making process and criteria
• Respond to customer inquiries in a timely, professional manner
• Co-ordinate with all departments and the customers, to ensure quotes are available on time, are complete, accurate and of a high quality
• Act as the voice of the customer within Switchback
• As necessary, answer technical questions, and provide the appropriate packaging solution over the phone.
  
  

SECONDARY RESPONSIBILITIES:

• Keeps current with latest and emerging industry regulations and codes relative to packaging equipment system design and operation.
• Effectively manages projects during order execution and is able to adhere to customer
  
  

PHYSICAL DEMANDS:

• Most work is performed in an office environment with occasional trips to the assembly floor and the warehouse.
• Hearing acuity required for safety reasons while on the assembly floor
• exposure to high noise from machines operating nearby during visits to the
  
  

assembly floor

• Most of work is done while sitting down
• Works with computer for prolonged periods of time
  
  

HARDWARE AND SOFTWARE REQUIREMENTS:

• One desktop computer, keyboard, 2 monitors, mouse, 3d mouse
• Relevant software includes AutoCAD, Microsoft Office, Share file
• 100% adherence to company computer policy is required
  
  

WORKING CONDITIONS AND ENVIRONMENT:

This position is a position of trust and responsibility. Long working hours may be necessary on occasion in order to comply with deadlines (internal and external).

This position requires the employee to attend work properly groomed and dressed according to the position. Switchback attire is mandatory at all times

100% adherence to Mpac Switchback dress code policy is mandatory

Behaves in a professional and courteous manner

DESIRED BEHAVIOURAL COMPETENCES:

• Behaves ethically — Ensures own behavior and team members’ behavior is consistent with
  
  

Switchback standards and aligns with the values of the organization.

• Impact and influence — works effectively with and through others including where no formal authority exists
• Achievement Motivation — results oriented. Sets high standards and objectives
• Communicate Effectively— Speak, listen and write in a clear, thorough and timely manner.
• Negotiating – presents positions in a reasoned manner, seeks win-win outcomes but understands when to say no.
• Team Leadership — effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision.
• Decision-making — Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize— Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Problem Solving— Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.
• Detail oriented personality who is also able to see the big picture.
  
  

Requirements:

KNOWLEDGE AND SKILLS REQUIRED:

• 3-5 years’ experience in quoting or engineering of highly engineered capital equipment
• Degree or Technical Education or Mechanical Engineering with focus on Robotics, Automation and controls (or equivalent experience) Electrical /Controls experience preferred.
• Ability to develop and maintain a technical appreciation of Mpac Switchback products
• Excellent written and verbal communication skills
• Highly customer focused
• Strong organizational ability, able to set priorities and meet deadlines
• Advanced level of computer skills (Microsoft Office, AutoCAD)
• Proficient in Solid Works, AutoCAD and/or Inventor (Preferred)