What are the responsibilities and job description for the Solar Customer Service Support Specialist position at Mpower Direct?
Overview
Company Overview: Mpower Solar is a leading provider of solar energy solutions, committed to promoting sustainability and renewable energy adoption. We are dedicated to providing high-quality solar products and exceptional customer service to our clients across the New York region.
Position Overview: We are currently seeking a talented and motivated Bilingual (English/Spanish) Solar Customer Service Support Specialist to join our dynamic team. The ideal candidate will be fluent in both English and Spanish and possess excellent communication skills to assist our diverse customer base with their inquiries and concerns related to their solar system.
Responsibilities
Responsibilities:
- Provide exceptional customer service and support to clients.
- Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives and maintenance.
- Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.
- Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams, including sales, operations, compliance and technical support, to ensure seamless customer experiences.
Qualifications
Qualifications:
- Fluency in both English and Spanish both written and oral.
- Previous experience in customer service or sales, preferably in the solar energy industry, is highly desirable.
- Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically.
- Utilizing empathy and soft skills to de-escalate highly emotional situations to ensure a quality customer interaction.
- Thorough knowledge of all functionalities of Excel, Word, & Outlook.
Benefits:
- $21 Hourly Rate
- Comprehensive health and dental insurance
- Paid Time Off (PTO)
- 401k Plan
- Career development opportunities
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Salary : $21
