Credit Union Support Specialist

Position Overview : Credit Union Support Professional

The Credit Union Support Professional will work primarily on-site at the CU-Interface headquarters in Richfield, Ohio. Successful candidates will demonstrate exceptional client service and problem-solving skills with a focus on being results-oriented. The ability to work in a fast-paced professional environment with strong attention to detail is essential. You will be fully engaged and busy from day one! We offer an industry-leading competitive compensation package as well as opportunities for growth, development, and advancement.

In this role you will act as the first point of contact for client support questions. Working both independently and with team members, you will coordinate responses to credit union inquiries, with the goal of increasing client satisfaction and retention. You will utilize strong communication and interpersonal skills as a point of contact for credit union clients. Ultimately, you will contribute to building long-term client relationships. The Credit Union Support Professional role serves as a foundation for career development and growth at CU-Interface.

Who We Are

CU-Interface is a premier Credit Union data processing provider. Our cutting-edge software solution empowers non -profits with the same world-class services as the largest financial institutions. Behind the scenes, our office is casual and open with less than 30 employees. We are a "boutique" provider, partnering with forward-thinking credit unions who keep pace with upcoming technology and services.

CU-Interface offers industry-leading benefits for our employees, including covering 100% of employee medical, dental, eye, and life insurance premiums and 50% of family premiums.

Job Roles, Responsibilities, and Functions

• Maintain a working knowledge of the mpowered core processing system
• Interact with cross-departmental team members for solution escalation
• Deliver outstanding client service and communication through phone calls, emails, virtual meetings, and in-person interactions
• Demonstrate a strong sense of urgency and critical thinking skills
• Process, manage, and track client issues and inquiries using a help desk ticketing system while providing regular updates to clients
• Perform other related duties as assigned

Working Conditions and Environment

Industry-Leading Benefits

100% employer-paid Medical, Dental, Eye and Life Insurance premiums (coverage begins day one)

What You Bring to the Team

Credit union or retail banking experience is an advantage

Salary : $11,000 - $15,000