What are the responsibilities and job description for the Patient Financial Advocate position at MPOWERHealth?
Overview
About MPOWERHealth:
For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.
Benefits:
- Multiple medical plan options
- Health Savings Account with company contributions
- Dental & vision coverage for you and your dependents
- 401k with Company match
- Vacation, sick time & Company paid holidays
- Company wellbeing program with health insurance incentives
Responsibilities
- Review weekly clinical reports to ensure aware of all cases where an adverse outcome occurred; these patients will be handled separately from other routine phone calls.
- Daily routine phone calls to all patients provided IOM services by NNS; routine script will be drafted and presented to employee to work identifying 3-5 basic questions to ask and document on each patient.
- Document patient feedback.
- Make detailed notes on patient's accounts after correspondence from patient, insurance, attorney, etc.
Qualifications
- Minimum of 1-year Medical Collections Experience
- Knowledge of CPT, and/or ICD-10
- Knowledge of legal and regulatory government provisions
- Knowledge of laws that regulates communication and privacy act. HIPAA laws
- Skill in fast data entry and accuracy.
- High level of discretional, interpersonal skills.
- Tactfulness in dealing with patients, co-workers and other professional offices.
- Knowledge of medical terminology
#IND123
