What are the responsibilities and job description for the Logistics Coordinator position at MPR Logistics LLC?
JOB SUMMARY
OPEN AVAILABILITY PREFERRED
Communicate with company representatives and customers via email and telephone and records order information into computer system(s) and fulfilling each individual request with critical customer service skills performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Communicates with company representatives and customers via phone or email and receives orders, responsible to answer emails and calls in a timely, accurate and professional manner. The expectations are that every email be replied to within 15 minutes of the receipt of the email.
Understands customer requirements to ensure all necessary information is gathered and utilized correctly.
Process orders accurately utilizing customer applications and company applications.
Generates required documents, i.e. packing slips, bill of lading, airway bills, international documents, TSA paperwork, manifests, etc.
Thoroughly reviews own work to ensure accuracy and completeness.
Understands time constraints in effect, i.e.-cutoff times, carrier requirements, processing needs, response requirements and deadlines.
Complete all necessary follow up to ensure that the customer's request has been fulfilled.
Processes and analyzes required reports i.e. a daily check list which consists of reports that need to be ran and worked every day, along with two weekly reports that must be ran and emailed by 3:00 PM every Monday.
Solicits customer feedback to improve customer service skills and to provide the sales group with possible leads.
Receives complaints of services failures and works with appropriate personnel through investigation and resolution while understanding scorecard
Work Remotely
- No
