Operations Lead

Job Summary:

The NM Operations Lead will oversee and coordinate all operational activities within the logistics company, ensuring efficient and timely delivery of services. This role requires a strategic thinker with strong leadership skills to help manage a team, optimize processes, and improve overall operational performance.

Key Responsibilities:

• Team Leadership:
• Supervise and mentor operations staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide feedback.
• Process Optimization:
• Analyze current operational processes and identify areas for improvement.
• Implement best practices to streamline operations and enhance productivity.
• Logistics Management:
• Coordinate and oversee daily logistics operations, including transportation, warehousing, and inventory management.
• Working alongside/ managing both dispatchers and drivers
• Ensure compliance with safety and regulatory requirements.
• Strategic Planning:
• Collaborate with senior management to develop operational strategies and goals.
• Customer Service:
• Ensure high levels of customer satisfaction by maintaining effective communication with clients and stakeholders.
• Address and resolve operational issues promptly.
• Data Analysis:
• Monitor key performance indicators (KPIs) and prepare reports on operational performance.
• Use data-driven insights to inform decision-making and improve efficiency.

Qualifications:

• Background in Logistics, Supply Chain Management, or a related field.
• Minimum of [1 years] experience in operations or logistics.
• Stress management skills with the ability to motivate and manage a diverse team.
• Excellent problem-solving and analytical skills.
• Familiarity with logistics software and tools (e.g., TMS, WMS).
• Strong communication and interpersonal skills.

Working Conditions:

• In office with team members
• May require occasional travel to various locations.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $20 - $22