What are the responsibilities and job description for the Contact Center Representative - Hybrid position at MPS Credit Union?
About us
Created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.”
Our work environment includes:
- A workplace of diversity, equity, and inclusion
- Employee empowerment
- On-the-job training
- Company perks - Recognitions and rewards
- Growth and Developmental opportunities
- Clear purpose and meaningful work
- Health and Wellness benefits | Full Time team members
Apply to MPS Credit Union because we C.A.R.E. about our employees, members & community!!
We are immediately looking for a member-focused, outgoing, personable persons to join our team as a Contact Center Representative, this is a hybrid work opportunity.
**Saturday schedule is required**
If you think you have what it takes, please apply! We are searching for someone who will:
- Provide friendly, professional, personal service.
- Knowledgeable in all products and services offered by MPS Credit Union to troubleshoot and resolve member issues.
- Be a source of information to fulfill members or potential members’ inquiries.
- Cross-sell credit union product, promotions and services and perform other duties assigned.
- Responsible for answering approximately 100 calls a day.
Opportunity to earn bonuses and incentives are available.
The statements above are intended to describe the general nature and level of the work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because the statements are general of the job.
MPS Credit Union supports a diverse workforce and is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Wellness program
- Work from home
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Holiday pay
Application Question(s):
- Why do you want to work at MPS Credit Union?
Education:
- High school or equivalent (Required)
Experience:
- Sales: 1 year (Preferred)
- Customer service: 2 years (Required)
- Banking: 1 year (Preferred)
- Call Center: 1 year (Required)
Language:
- English and Spanish (Required)
Ability to Relocate:
- Miami, FL 33122: Relocate before starting work (Required)
Work Location: Hybrid remote in Miami, FL 33122
Salary : $16
