What are the responsibilities and job description for the Member Service Representative position at MPS Credit Union?
Come join our MPS Credit Union community! Our Mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.”
Apply to MPS Credit Union because we C.A.R.E. about our employees, members & community!!
We are immediately looking for a member-oriented, professional, friendly person to join our team as Member Service Representative at our Main Office.
If you think you have what it takes, please apply! We are searching for someone who will:
- Serve as a source of information to fulfill all members or potential members' inquiries.
- Assist prospective members in processing membership applications whether in person or electronic.
- Provide effective administrative support for loan processing activities (i.e., input member loans, assemble and verify accuracy of loan documentation, provide routine loan information- types of loans & loan products offered, etc.).
- Match an individual’s needs to credit union products and services.
- Handles member account inquiries and problems, (i.e. stop payment, wires, NSF checks, address changes, funds transfer request, payroll direct deposit - changes; inquiries and terminations, and miscellaneous member service duties).
**Candidate should be willing to travel to other branches to assist with staffing needs if necessary**
Opportunities to earn bonuses and incentives are available!
MPS Credit Union supports a diverse workforce and is an Equal Opportunity Employer
The statements above are intended to describe the general nature and level of the work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because the statements are general of the job.
Job Type: Full-time
Pay: From $35,360.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Credit union membership
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Prescription drug insurance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Why do you want to join MPS Credit Union?
Education:
- High school or equivalent (Required)
Experience:
- Credit Union: 1 year (Preferred)
- Sales: 1 year (Preferred)
- Customer service: 2 years (Required)
- Communication skills: 2 years (Required)
- Banking: 1 year (Required)
Language:
- English and Spanish (Required)
Work Location: In person
Salary : $35,360