Sales Support Representative

Our client is seeking individuals that are highly motivated, dependable, results 
oriented and operate with a high level of responsibility and integrity. 

To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. Training and education on procedural and systems requirements will be provided, but the 
individual will be responsible for the retention and compliance to perform essential functions. Other 
duties may be assigned.

The essential functions include:

• Ensure accurate and timely data entry into our operating system
• Assist with Fed-ex Shipments and input information and follow-up as required
• Evaluate product line and SKUs to capture detailed information 
• Accurately complete product specification templates as directed 
• Understand department process flow, constantly looking for areas of improved efficiency
• Utilize process monitors and workflows on daily basis
• Ensure completed documents are sent to respective parties in a timely manner
• Timely responses to e-mails and requests (internal and external)
• Contribute to maintain strong relationships with all contacts
• Ensure all operational process standards are followed and updated as required 
• Attend and participate in Employee Safety Meetings
• Other duties as required
 
SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Communication Skills and Abilities:
• Ability to effectively present information and respond to questions from customers, other
employees, supervision and the public in general
• Ability to read, analyze and interpret office documents
• Ability to verbally communicate; Bilingual a plus

Mental/Interpersonal Skills and Abilities:
• Ability to define problems, gather, and draw valid solutions
• Ability to work independently and with others – including other employees, and outside 
business contacts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties 
under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high levels of concentration and attention to detail for extended periods of time
• Maintain a high level of ethical and professional standards

Physical Skills and Abilities
• Ability to speak, listen, provide and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls

Equipment and Computer Software Skills and Abilities:
• Computer literate (basic working knowledge of Microsoft WORD, and Outlook) and willing to 
learn and retain working knowledge of Canopy
• Able to use telephone, office copier, calculator, fax machine, computer printer, scanner, or 
other equipment as required

ADDITIONAL DUTIES & RESPONSIBILITIES:
• Assist Sales Manager as required
• Assist Logistic Manager as required

WORK ENVIRONMENT:
• 40-hour work week with flexible schedule demands
• Regularly work indoors or outdoors in a variety of environments; this includes working in 
freezer/chiller/cold storage warehouse environment.
• Frequent lifting and pull/push up to 25 lbs.; occasional up to 60 lbs. 
• Frequent use of feet to operate equipment pedals
• Alcohol / Drug Free Zone

EDUCATION, EXPERIENCE & CERTIFICATES 
• High School Education, GED, or Equivalent
• Compatible Work Experience
• Job Related Certificate Programs
• Demonstrated ability to provide leadership and follow-through