Service Coordinator/Dispatcher

Overview

Reports to: Service Manager

FLSA Status: Non-Exempt                                                                                 

The Company

MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona and New Mexico. Our company has offices in Phoenix, Tucson and Albuquerque with over 100 employees throughout Arizona and New Mexico. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.

Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.

The Opportunity

We are seeking an experienced Service Coordinator/Dispatcher responsible for coordinating, controlling, and directing activities of the service department and technicians. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of verbal and written correspondence with customers, technicians, supervisors, and the field. Must be able to work well with others in a fast-paced & high-volume environment.    

Responsibilities

• Coordinates startup resources related to startup operations
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability
• Generates work order documents, dispatches technicians, and notifies Account Managers
• Responsible for customer interaction
• Coordinates operations interaction with the Parts Department and Warranty, as necessary
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
• Logs service start-up and warranty work requirements in job tracking system
• Responsible for generating and printing various assigned reports
• Ability to work regularly and dependably
• Ability to function in a team environment
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers
• Other duties as assigned

Qualifications

The Required Profile

• Associate degree in business or related field 
• Minimum of 3-5 years of commercial HVAC service coordination experience
• Intermediate MS 365 skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with Dynamics 365 Finance & Operations (F&O) helpful
• Minimum of 2-3 years of excellent customer service verbally and written in a call center environment
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Other Skills & Abilities

Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in the office and warehouse environments.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer