What are the responsibilities and job description for the Information Technology Desktop Support position at MPV New Jersey MD Services, P.C?
Minimum Education
Associates degree, High School Diploma, or GED preferred
Higher education may be substituted for experience
Minimum Work Experience
EPIC (EMR) experience required
1 †3 years' experience in a hospital or physician practices setting
1 †3 years' experience within a IT department or IT function
Required Licenses / Certifications
N / A
Required Skills, Knowledge, and Abilities
Intermediate knowledge of Microsoft Office, troubleshooting IT issues, EMR implementation, service maintenance, and other IT concerns or issues
Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
Essential Functions
Responsible for IT training of new providers and new staff hires
Develops training documents , new workflows and reinforcing these workflows with existing staff
Support †onsite support for all offices; workflow troubleshooting and development;
Help Line coverage †employee EHR issues and Patient Portal Help Line
Activates / deactivates employee logons and permissions
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
Assembles and installs PC hardware, investigates and resolves routing hardware and communications problems.
Conducts setup of PC computers, including peripheral devices, laptops and smart phones.
Meets monthly with providers and staff regarding initiatives and quality measures
Creates and runs ad hoc practice management reports
Audits users to ensure compliance with practice standards (HIPAA)
Creates and updates Policy & Procedure Manual and distributes "Tip of the Week" newsletters
Understands and uses all windows operating systems.
Understands principles of data communications including Ethernet, modem, VPN setup and installation and problem determination resolution.
Assists in evaluating end user needs and recommends appropriate equipment and software configurations.
Other office and administrative responsibilities, assigned by supervisor or Physician, as deemed necessary.
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