What are the responsibilities and job description for the Billing Support Specialist position at MPW Industrial Services?
This position is responsible for assisting in planning, organizing, coordinating and controlling all administrative aspects of branch / plant operations in support and conjunction with the Assistant Controller.
ESSENTIAL FUNCTIONS :
Review and filing of quotes, purchase orders, contracts and invoices (some previous experience preferred)
The review would primarily be to ensure that work orders and invoices are billed in accordance with quotes, PO’s and contracts.
Copy, scanning and other various administrative tasks included.
Communication with internal and external customers
Data entry and receiving into customer-specific invoicing portals (Ariba, Taulia, etc.); Data entry with MPW-specific programs (Customer Rates, WMC, etc.)
Process credit adjustments, invoice corrections and resubmit invoices, as needed.
Handle ad hoc requests from salespeople, customers and other MPW personnel.
ADDITIONAL REQUIRMENTS :
Attention to detail, accuracy, self-motivated, deadline driven, multi-task ability
Intermediate computer skills and the ability to learn new, custom programs (WMC, Customer Rates, Mobile DI App, etc).
KEY BEHAVIORS :
Customer Service : Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
Professionalism : Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
Continuous Improvement : Refining and developing new tools and procedures through creativity and innovation.
Drive to Win : Passionate and candid; challenges are eagerly accepted, and motivated to grow.
Spirit of Family : Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
Required Skills
Required Experience
QUALIFICATIONS :
High School Diploma acceptable.
Experience in Microsoft Office (Word, Excel, Access) a must.
Professional oral and written interpersonal communication.
Experience in HR, Procurement, and Customer Billing / Collection.
Ability to perform and understand written and verbal instruction.
Demonstrates a considerate, friendly, and constructive attitude towards fellow employees and customers.
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