What are the responsibilities and job description for the Branch Manager- Pipe Inspection position at MPW Industrial Services?
Field Leadership
Lancaster, OH
ID: PKCBM6
Full-Time/Regular
Overview
As a Branch Manager overseeing Porta Kleen’s CCTV services and new business ventures, you’ll drive operational excellence, develop emerging service lines, and lead a skilled team of technicians. This leadership role blends team development, client relationship management, and strategic growth, helping to shape the future of Porta Kleen's offerings.
What you’ll do as a Branch Manager at Porta Kleen
- Lead day-to-day operations of the CCTV service division and new business unit, ensuring service delivery excellence.
- Supervise and support a team of technicians and staff, including hiring, training, scheduling, and performance management.
- Monitor KPIs and service metrics to maintain quality, safety, and compliance with company and industry standards.
- Collaborate with leadership to develop and execute strategies for market expansion and operational efficiency.
- Oversee client relationships, ensuring customer satisfaction through timely communication and responsive service.
- Manage budgeting, resource allocation, and inventory for the branch and its service lines.
- Identify new revenue opportunities and contribute to business development efforts.
- Foster a culture of safety, teamwork, and innovation aligned with Porta Kleen’s values.
- 5 years of experience in operations, field service management, or related industries; experience in CCTV or technical services preferred.
- Proven leadership experience managing field teams and service operations.
- Strong business acumen with the ability to interpret financial and performance data.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office and field service management tools.
- Ability to travel regionally as needed and manage multiple priorities.
- Valid driver’s license and clean driving record.
At Porta Kleen, you’ll be part of a team that values Respect, Innovation, Teamwork, Excellence, and Stewardship (RITES) while delivering a premier service experience through safe and innovative solutions. We invest in our employees with competitive benefits, including medical, dental, vision, paid time off, advancement opportunities, and a 401(k) with company matching—plus a generous $2,000 referral bonus. If you're looking for a workplace where your contributions are valued, your growth is supported, and you can make a real impact, Porta Kleen is the place for you!
