What are the responsibilities and job description for the Collections Representative position at MPW Industrial Services?
Finance & Accounting
Lancaster, OH
ID: PKCR2
Full-Time/Regular
Overview
The Credit & Collections Representative manages a portfolio of customer accounts within the Porta Kleen Business Unit. Responsibilities include collecting past-due balances, resolving disputes, and ensuring timely payments. The ideal candidate will possess strong problem-solving skills and customer service abilities while collaborating with internal teams to resolve account issues.
What You’ll Do
- Contact customers regarding past-due balances via phone, email, or letter.
- Submit invoices through online applications and respond to customer inquiries.
- Investigate and resolve disputed invoices to collect outstanding payments.
- Process customer payments and generate manual invoices as needed.
- Assist with special tax projects, inventory counting, and audit-related support.
- Handle ACH & EFT payment requests and customer credit inquiries.
- Prepare and mail customer statements.
- Serve as a backup for Credit & Collections team members.
- Bachelor’s degree in business, marketing, finance, or related field preferred.
- Associate degree in accounting, finance, or general business with relevant experience considered.
- Business-to-business (B2B) collections experience required.
- Strong customer service, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work cross-functionally and manage disputes professionally.
- Proficiency in Microsoft Excel, Outlook, and Word; JD Edwards experience is a plus.
- Strong mathematical skills for financial calculations.
- Collaborative and supportive team environment.
- Opportunities for professional growth and career development.
- Competitive compensation and benefits package.
- Open-office setting with reasonable accommodations available.
- Opportunity to make a meaningful impact in a dynamic company.
