What are the responsibilities and job description for the Operations Support Specialist position at MPW?
JOB FUNCTION:
This role combines aspects of operations, human resources, and administration to assist the business meet customer needs as effectively and efficiently as possible. This will be accomplished through hands on work, review of processes, and analysis of data to determine ways to improve the operational activities.
ESSENTIAL FUNCTIONS:
Operations tasks:
1. Provides on the job training to new hires and/or transfers into their area as well as providing ongoing “coaching” to all associates who report to him/her.
2. Attends regular supervisory meetings to coordinate the implementation of the job completion schedule for the shift.
3. Identifies way to increase the efficiency of their work area as well as reducing the use of supplies, i.e., gloves, paint suits, cleaners.
4. Ensures that all company policies, procedures and practices are understood and followed by all associates who report to him/her including, but not limited to, Human Resources, Safety, Operations and Finance related policies.
HR/recruiting tasks:
5. Work with management to identify the staffing needs of the company.
6. Understand functional hiring needs and translate those needs into effective sourcing strategies.
7. Partner with hiring managers and candidates to ensure a seamless onboarding experience.
8. Proactive research of industry competitors and overall familiarity with local and regional talent pools.
9. Successfully source and screen candidates and present them to appropriate hiring teams.
10. Understand candidate requirements, providing compensation guidance to the business to successfully negotiate and close candidates.
11. Manage recruiting process in compliance with regulatory practices and internal processes.
12. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
13. Present offer to hourly candidates, establish start dates, schedule pre-employment testing, and prepare new-hire paperwork.
14. Conducts new hire orientation classes.
15. Handles basic employee relations questions and concerns (i.e. benefits, payroll, attendance questions or HR issues). Communicates issues to proper authority immediately.
16. This position will also assist the HR Generalists and HR Manager with other HR and recruiting duties when necessary.
Administrative tasks:
17. Assists with activities associated with collection of payroll hours worked and other related payroll items. Activities may include input of hours, auditing of payroll records, and submission of payroll data.
18. Assists with customer billing and collection in an accurate and timely manner.
19. Assists with business unit purchase orders and related documents. Activities may include auditing for accuracy, timely submission of appropriate forms, and receipt into JDE.
20. Performs general support functions to include, supporting managers and sales personnel, resolving personnel questions/issues, and providing administrative support on shutdowns and large projects.
21. Reviews and audits monthly site invoices- handles disputes and change orders
22. Enters daily attendance records.
23. Submits vacation/PTO requests as needed.
24. Submits CLC reservations as needed.
25. Submits base info changes in Castle as needed (i.e. phone # or address changes).
26. Reviews and finalizes payroll in Kronos weekly.
27. Sends temp payroll sheet to each temp agency weekly.
28. Enters pay cards for new hires in ADP weekly and update with clock # once issued.
29. Manages supplies - Submits purchase requisitions for supplies as needed, physically receives and stocks supplies when delivered.
30. Receives purchase requisitions in JDE.
31. Submits necessary change orders as needed.
32. Sets up new vendors/suppliers as needed.
33. Reviews Basware report and correct any invoice issues with vendor.
34. Reviews Missing goods report and correct any issues.
35. Tracks temp hours and issue TTH packets as needed to supervisor in order to process full time employment.
36. Sends HR generalist PR hours for the month for attendance bonus submission, if applicable.
37. Administers site badging for employees.
38. Update site management reports weekly (turnover, attend, etc.) to be used on scorecard reviews.
39. Sends controller site accruals for temp labor and open Pos monthly.
40. Updates & confirms hours in Phoenix for monthly billing.
41. Manages employee and temp uniforms.
42. Receives purchase requisitions in JDE.
43. Charts weekly PR hours on billing sheet for EOM comparison to Phoenix invoices.
44. Process monthly invoices through Phoenix.
45. Submits site invoices into Taulia.
46. Submits any necessary AR adjustments as needed.
47. Emails exit forms for terminations to site as employee is terminated.
48. Sends out weekly termination list to onsite management group.
49. Submits boot orders as needed and submit payroll deduction form to payroll.
50. Update visual management board.
51. Review daily pass downs from each shift and chart dollies and hangars greased.
52. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. Follow OSHA guidelines and MPW safety standards
2. Ability to follow directions as provided by supervisor.
3. Reports any and all issues to the supervisor immediately
4. Demonstrates a considerate, friendly, and constructive attitude toward fellow employees and the customer.
QUALIFICATIONS:
1. Associates degree in business related field preferred.
2. 1-2 years HR experience preferred but not required.
3. Strong math and analytical skills.
4. Proficient MS Office skills.
5. Able to work safely and efficiently.
6. Forklift and Receiving knowledge a plus but not required.
7. Experience working in a manufacturing environment preferred.
8. Professional oral and written interpersonal communications.
9. Broad understanding of sourcing and recruiting techniques.
10. Must be well organized and able to coordinate multiple tasks and requests.
11. Must be able to demonstrate recruitment networking and creative sourcing skills.
12. Ability to work independently and proactively anticipate the needs of the business.
13. Ability to work in a fast-paced, high volume work environment.
14. Display a friendly and approachable demeanor.
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain alertness and fitness for duty.
3. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
