What are the responsibilities and job description for the Solution Analyst position at MPX Careers?
Job Description
Job Description
Description :
As a Solution Analyst , you act as the critical link between business needs and technical solutions by assessing client requirements, analyzing current processes, and defining specifications for development. You evaluate client scope and supplied materials to determine MPX’s ability to deliver comprehensive solutions, identifying and addressing any gaps proactively.
With a strong focus on accuracy and efficiency, you develop expertise in client data file formats and software across various industries. You analyze client data samples, adapt document designs to optimize accuracy and efficiency, and help reduce billing inquiries while aligning with client objectives. Your role in client meetings is essential—capturing detailed, structured, and prioritized notes for both internal and external teams to ensure alignment and clear action plans. You also manage deadlines in collaboration with project managers, offering guidance on priorities and addressing risks before they impact timelines.
As a problem solver and team player, you support both clients and colleagues at MPX. You develop and maintain software training documentation and conduct client training sessions on MPX tools. Additionally, you play a key role in assessing new support requests for print processing and operations teams. Beyond client projects, you contribute to internal process improvements, continuously enhancing MPX’s service offerings. Each day brings new challenges, and you thrive in finding innovative solutions that drive success for both our clients and the company.
About MPX
Founded in 1941, MPX is a technology company that provides comprehensive communications solutions. We employ programmers who provide form design, web interface, and other technical solutions to customers from a variety of industries. Our clients hire us to solve complex business challenges, so we focus on quality, highly responsive service, and investing in the right people and the right technology to get the job done.
Our team embraces our role as responsible, involved, community leaders throughout Maine and beyond. We support various health, education, recreational, and environmental organizations. We foster an environment where our employees can contribute time and energy to their families and community. Because of this unique culture, MPX has been named one of the "Best Places to Work in Maine" eleven years in a row!
We pay a competitive salary and provide great benefits and perks, including medical, dental, a health savings account (HSA), a 401(k) with match, paid time off (PTO), paid holidays, voluntary time off (VTO), flexible spending accounts (FSAs), short- and long-term disability, life insurance, tuition reimbursement, a wellness program, and company outings throughout the year. If this sounds like the right opportunity for you, apply today!
Requirements :
- Education & Experience
Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field (or equivalent experience).
Strong ability to analyze business processes, identify inefficiencies, and propose solutions.
Strong ability to gather, document, and communicate business requirements clearly and concisely.
Ability to identify gaps in requirements and propose actionable solutions.
Experience working in industries with complex data processing (e.g., finance, healthcare, insurance, print / mail solutions, etc.) is a plus.
Experience in PHP, Quadient Inspire, Crawford Technologies, Planet Press, OpenText Dialogue, or InDesign is a plus.
Do you have excellent problem-solving skills and attention to detail? Are you a quick learner especially when it comes to software and IT? Do you work well with others? If yes, you might be perfect for this position at our technology company!
