What are the responsibilities and job description for the Customer Service Representative position at Mr. Appliance?
We are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Benefits:
- No weekends or evenings!
- Paid Vacation Leave: 1 Week
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
- Order and Receive Parts
- Scheduling Appointments and Dispatching Service Technicians
Job Requirements:
- Minimum two years Customer Service Experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- On-time and Dependable
Each of the 350 Mr. Appliance locations are independently owned and operated franchises. We live our code of values with Respect for all people, Integrity in all dealings, serving customers with Enthusiasm, and Having Fun in the Process.
* Please note that only qualified candidates will be contacted for an interview.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Dublin, GA 31021: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
