What are the responsibilities and job description for the Service Experience Expert position at Mr. Appliance?
We are a leading appliance repair franchise network with locations across North America, dedicated to providing top-notch service to our customers. As a Customer Service Representative, you will play a critical role in ensuring customer satisfaction and loyalty.
Key Responsibilities
- Manage customer interactions through phone, email, and chat, providing prompt and effective resolutions to issues.
- Collaborate with other team members to achieve common goals and objectives, including sales and marketing initiatives.
- Develop and implement strategies to improve customer satisfaction and loyalty, based on feedback and analysis.
- Stay up-to-date with industry trends and developments, applying knowledge to improve service delivery.
Requirements:
- Minimum two years of customer service experience, preferably in a technical or industry-related field.
- Excellent written and verbal communication skills, with the ability to effectively manage a variety of situations on a day-to-day basis.
- Detailed-oriented with strong analytical skills, ensuring accurate and efficient completion of tasks.
- A positive attitude and strong work ethic, with a passion for delivering exceptional customer service.
