Director of Front Office

Mr. C Coconut Grove is looking to hire a Director of Front Office to lead our team of engineers and ensure we provide excellent customer service.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS DIRECTOR OF FRONT OFFICE

The Director of Front Office is an integral part of our continued success and will be responsible for managing the Front Office and related areas of operations of the hotel to achieve customer (guest employees, and owners) satisfaction and high standards while meeting and exceeding financial goals. You will be responsible for short and long-term planning and day-to-day operations of the Front Office and related areas.

Manages expenses within approved budget constraints. The major areas of responsibility/management include the front office, guest services, reservations, lobby, and valet parking.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Leads, trains, and supports all Front Office team members and achieves delivery of all Mr. C standards
• Manages the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, as appropriate
• Manages and oversees all Front Office operations, including scheduling team coverage, monitoring hotel occupancy levels and preparing for arrivals and departure services for all guests, including hotel groups
• Maximizes room revenue and occupancy by reviewing status updates and relevant reports daily. Analyzes rate variance, monitors credit report and maintains close observation of daily house count
• Completes payroll procedures in ADP system and ensures payroll actions are completed weekly
• Prepares department schedule according to business forecast, payroll budget guidelines and productivity requirements
• Ensures that no-show revenue is maximized through consistent and accurate billing
• Maintains a professional working relationship and promotes open lines of communication with managers, team members and other departments
• Partners with Accounting on follow-up items that will include credit card transactions, group billing and other related transactions
• Operates all aspects of the Front Office software systems including onboarding new users in the required systems
• Ensures implementation of all hotel policies and procedures
• Assist in preparation of revenue and occupancy forecasting
• Ensures logging and delivery of all guest messages, packages, and mail in a timely and professional manner
• Maintains constant communication with Housekeeping, Sales & Event Services, Engineering and all other departments
• Ensures correct and accurate cash handling at the Front Desk
• Ensures that team members demonstrate Five Star Service Standards with all guests and fellow team members
• Monitors all V.I.P.'s, special guests and group requests
• Reviews daily Front Office transactions and activity reports generated by Night Audit
  
  

REQUIREMENTS AND SKILLS:

• Three (3) years experience in Front Office Management overseeing a team
• Exceptional knowledge in tools: Excel, brand systems, Opera, Delphi, ADP
• College degree (BS/BA) preferred
• Skilled in problem analysis, problem-solving and decision making
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions
• Must possess strong communication and listening skills in both group and one-on-one situations, excellent speaking, reading, and writing skills
• Driven leader vulnerable to others’ talents and able to use collaboration to achieve the best results
• Able to easily identify and utilize emerging trends and technology to generate revenue
• Must exhibit an approachable, authentic, and engaging demeanor, setting an example for all Team Members
• Exhibits a professional attitude, diplomacy, and an ability to handle difficult situations
• Demonstrates an exceptional environment of sincerity, warmth, and fun for team members and guests
• The ability to interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner
• Highly responsible, reliable, and ethical. A reputation for honesty and integrity
• Results-oriented and highly motivated self-starter
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work days, nights, and weekend; when necessary
  
  

Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to perform the role successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

READY TO JOIN OUR TEAM?

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be suitable for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Equal Employment Opportunity

Powered by JazzHR

MEM4aHvjiC