Office Manager

Are you looking for a job that will challenge your leadership skills while allowing you to make a difference in people’s lives?

Are you an organized and proactive individual with a passion for ensuring the smooth operation of day-to-day business activities?

If so, you’re in luck! Mr. Electric is looking for an office manager to join our team, so apply today!

Why You Should Join Our Team as an Office Manager

We Invest in You – We offer robust training and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You – As an Office Manager, you’ll work closely with other team members to ensure that customers receive the best possible service.

We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as an Office Manager at Mr. Electric

As an Office Manager, you are a key member of our team. You will be managing a team of Customer Service Representatives who are the first point of contact our customers have with us.

Here are the primary responsibilities for this position:

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
• You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
• You will train and manage the performance of Customer Service Representatives to ensure we’re providing excellent service.
• You will handle escalated customer issues that cannot be resolved by a Customer Service Representative
• You will identify areas of improvement within the CSR team to improve efficiency and customer satisfaction.

Here’s How We Measure Success

• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by training CSRs to deliver an amazing customer experience.
• Efficiency – By utilizing operational metrics, you will be evaluating your team and implementing any improvements to enhance the efficiency of the CSR team.

How to Know If You Are a Good Fit

As a Mr. Electric Office Manager,

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented in your work, when communicating with customers, and developing the skills of our team.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.

Job Requirements

The following are the minimum requirements for the Customer Service Representative position.

• 3 years of office management experience is preferred.
• Strong organizational, project management, and problem-solving skills.
• Strong written and verbal communication skills.

Here’s What We Provide For You

• Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.
• Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our Office Managers is $23.00 to $28.00 per hour, depending on your level of experience.

Paid time off!

Healthcare insurance!

Dental Insurance!

Vision Insurance!

401K (%4 match)

If you are ready to take the next step in your career as an Office Manager, and want to join a team where you are valued and can excel, APPLY TODAY!