What are the responsibilities and job description for the Office Manager position at Mr. Electric?
Are you looking for a job that will challenge your leadership skills while allowing you to make a difference in people’s lives?
Are you an organized and proactive individual with a passion for ensuring the smooth operation of day-to-day business activities?
If so, you’re in luck! Mr. Electric is looking for an office manager to join our team, so apply today!
Why You Should Join Our Team as an Office Manager
We Invest in You – We offer robust training and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.
We Collaborate with You – As an Office Manager, you’ll work closely with other team members to ensure that customers receive the best possible service.
We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.
Here are Your Responsibilities as an Office Manager at Mr. Electric
As an Office Manager, you are a key member of our team. You will be managing a team of Customer Service Representatives who are the first point of contact our customers have with us.
Here are the primary responsibilities for this position :
- You will answer customer calls and schedule jobs according to the customer’s needs.
- You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
- You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
- You will train and manage the performance of Customer Service Representatives to ensure we’re providing excellent service.
- You will handle escalated customer issues that cannot be resolved by a Customer Service Representative
- You will identify areas of improvement within the CSR team to improve efficiency and customer satisfaction.
Here’s How We Measure Success
How to Know If You Are a Good Fit
As a Mr. Electric Office Manager,
Job Requirements
The following are the minimum requirements for the Customer Service Representative position.
Here’s What We Provide For You
Pay and Benefits
The starting pay range for our Office Managers is $23.00 to $28.00 per hour, depending on your level of experience.
Paid time off!
Healthcare insurance!
Dental Insurance!
Vision Insurance!
401K (%4 match)
If you are ready to take the next step in your career as an Office Manager, and want to join a team where you are valued and can excel, APPLY TODAY!
Salary : $23 - $28
