What are the responsibilities and job description for the General Manager position at Mr. Gatti’s?
Gatti's Pizza is looking for an experienced General Manager for the overall management of the day-to-day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.
Essential Functions
- Ensures excellent guest service that meets or exceeds expectations.
- Ensures that the restaurant is adequately staffed to meet guest needs.
- Manages recruitment of hourly employees.
- Initiates and follows through on corrective action of hourly employees.
- Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
- Ensures all employees follow established guidelines for product quality, availability, and excellence.
- Manages inventory, ordering and receiving.
- Practices prescribed facility cleanliness, maintenance, and safety practices.
- Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
- Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
- Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
- Maintains a labor schedule that meets customer demand.
- Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
- Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
- Recommends local store marketing programs to build sales and implements programs as directed.
- Maintains applicable preventative maintenance programs.
- Ensures the security and safety of the restaurant, its Guests and Employees.
- Holds employees and self-accountable for methods, standards, and results.
- Special projects as directed.
- Any other duties deemed necessary.
