What are the responsibilities and job description for the Customer Success Associate position at Mr. Handyman of Kanawha Valley?
Job Summary
Hey there! We’re looking for a friendly Client Relations Specialist to join our fantastic team at Mr. Handyman of Kanwha Valley! If you enjoy helping people and thrive in a collaborative environment, we want to meet you!
What You’ll Do:
- Work together with our team to answer customer questions via phone, email, or chat—keeping it friendly and professional.
- Share helpful info about our home remodeling and repair services to ensure our customers are satisfied.
- Use our systems to manage customer accounts, process orders, and track service requests as a team.
- Gather and share customer feedback to identify trends and suggest improvements that benefit everyone.
- Keep detailed records of customer interactions for the whole team to reference.
- Collaborate closely with your teammates to ensure smooth service delivery.
- Help train new team members on best practices and phone etiquette, fostering a supportive environment.
What We’re Looking For:
- Experience in customer support or a call center is a plus.
- Previous experience in home remodeling and repair is also a plus!
- Strong phone etiquette and clear communication skills.
- Comfortable using computer systems for data entry and analysis.
- Great problem-solving skills with a focus on teamwork and customer satisfaction.
- Ability to work well in a team while also being self-motivated.
- High school diploma or equivalent; any additional training in customer service or education is a plus.
Why Join Us?
Become part of a team that believes in making a real difference for our customers! At Mr. Handyman of Kanawha Valley, we offer a supportive environment where everyone can thrive and grow.
How to Apply:
If you’re interested in joining a collaborative team, send your resume and a quick note about why you’d be a great fit to mrhandyman.wv.resumes@gmail.com. Please visit our website to learn more about us. We can’t wait to meet you!
Job Type: Full-time
Pay: $16.30 - $19.25 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Office: 3 years (Preferred)
Ability to Commute:
- Charleston, WV 25312 (Preferred)
Work Location: In person
Salary : $16 - $19