Customer Service Representative - Mr Handyman

Job Opening: Inside Sales Dispatcher (Customer Support)

Location: White Plains, NY

Company: Mr. Handyman of Westchester County

Overview

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5 years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities

• Customer Support:
• Maintain customer files and respond to inquiries.
• Handle incoming calls, schedule jobs, and follow up on service calls and surveys.
• Office Administration:
• Oversee daily office operations and manage supplies.
• Document communications and train new employees.
• Resource & Vendor Management:
• Coordinate with vendors for timely deliveries and manage the weekly route schedule.
• Assist technicians with advice and directions.
• Business Development:
• Build and maintain client relationships to drive new business.
• Stay informed on products and services to assist customers effectively.
• Documentation and Reporting:
• Keep accurate records and generate necessary reports.
• Verify job completions and manage invoices in ServiceTitan.
  
  

Qualifications:

• Minimum 5 years in office management or inside sales (home services preferred).
• Strong typing and 10-key skills.
• Proficient in MacOS and MS Office; ServiceTitan experience a plus.
• Excellent organizational, multitasking, and problem-solving skills.
• Bilingual preferred.
  
  

Benefits:

• Competitive salary ($20-$25/hr based on experience).
• Career advancement and professional development opportunities.
• Paid holidays, vacation, and bonus eligibility.
• Supportive work environment focused on safety and teamwork.
  
  

Work Hours:

Monday to Friday, 8 AM - 4 PM, with potential overtime.

Join us in providing exceptional service to our clients!