What are the responsibilities and job description for the Customer Service Representative position at Mr. Handyman?
Are you prepared to become part of a team dedicated to delivering exceptional service and value to both our clients and colleagues? At Mr. Handyman, we are expanding our workforce to maintain our reputation as one of the leading home repair and maintenance companies in the nation. We seek a personable and enthusiastic office professional to thrive in our dynamic office setting.
In the role of Customer Service Representative, you will play a vital role in our operations, serving as the voice of Mr. Handyman during customer interactions. Your responsibilities will include managing service requests and addressing customer concerns. By embodying our core values, you will demonstrate respect and courtesy towards all customers and team members.
You possess a self-motivated and energetic disposition, with a genuine passion for assisting others. Your commitment to delivering the highest standard of customer service drives you to excel in this role.
Your Responsibilities as an Office Professional
- Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
- Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
- Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
- Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
- Communication - Communicate and review jobs with service technicians.
Job Requirements
- Inside sales experience
- Be highly organized and detail-oriented
- Possess excellent customer communication and independent work skills
- Professional communication and phone skills
- Be comfortable in a sales environment
- Deliver solutions as a proactive self-starter
- Have computer experience with Microsoft Office
- Solving problems must come easily to you
- Complete a background check
- Live in close proximity to office location
Benefits & Pay
- The pay range for this position is $18.00 to $20.00 per hour, dependent on experience.
- Bonus opportunities, Paid Holidays, and Paid Vacation
Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
Salary : $18 - $20
