Busser

The Busser position is a central and vital part of the service. Bussers are aimed to support other team members by acting

proactively before, during and after service. Tasks include, but are not limited to, cleaning and resetting tables, ensuring the

availability of flatware and plates, and bringing guest needs to the attention of the server. This position will also restock

necessary items, such as napkins and straws, and may assist with washing dishes. Should be efficient, attentive, and have strong

customer service skills.

Responsibilities

• A Busser is a part of the team that prepares the dining room for customers before and during service by cleaning and
  
  

clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils

• Always ensuring the floor is free of debris and all seats are wiped before guests’ arrival
• Maintains menu presentation by keeping all menus clean; replacing damaged or soiled pages
• Maintains table setting by removing dirty flatware, debris etc. as courses are completed; replenishing utensils; refilling
  
  

water glasses, whipping tables during service and in general attending to the needs and wellbeing of all guests

• Supports server team by setting-up and replenishing condiment stands, trash containers liners, and bus station
• Closes dining areas by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from
  
  

the facility

• Updates job knowledge by participating in staff training opportunities
• Protects establishment and patrons by strictly adhering to sanitation and safety policies at all times
• Understands and ensures that all the sanitation and cleaning protocols are followed while cleaning and resetting
  
  

tables

• A Busser is expected to participate in ongoing training and betterment including, but not limited to, food and beverage
  
  

knowledge as well as service points and steps in service

• Provide excellent customer service by proactively anticipating customer’s needs
• Interact with guests to ensure their needs and expectations are met, but never interfere with the guest experience
• Respond effectively to guest inquiries and follow procedure if a guest has issues in form of alerting either server or manager
• Understand the importance of guest satisfaction and focus on continuous improvement
  
  

Requirements

• 2 years work experience as a Busser or Food Runner
• A successful Busser is an outgoing people person with the urge to provide a great customer experience.
• Must be able to communicate clearly in English and Spanish preferably
• Should always be customer focused and go above and beyond in the attempt to support a great dining experience. Must be a
  
  

supportive team player and display positive team spirit

• Flexibility to work different shifts including weekends, evenings and holidays
• Must possess a deep understanding of hygiene and food safety rules and in accordance with Mr. Hospitality Standard
  
  

procedures.

• Ability to multitask, remain calm and professional in a fast-paced and oftentimes noisy environment
• Strong problem solving, communication, and interpersonal skills is required
• Must act observant and thorough and be responsible, and punctual at all times
• Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for
  
  

extended periods. Must have the physical ability and stamina to carry heavy trays and stand for long hours

Personal Appearance

• Must abide by the brand standards pertaining to uniform requirements
• All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be
  
  

suitable for work at all times. Must be clean-‐shaven at all times. Slip resistant black shoes.

• Maintain personal health and sanitation standards (wash hands when using restroom)
  
  

Personal Attributes

• Be honest, trustworthy and respectful
• Possess cultural awareness and sensitivity
• Be flexible in regard to schedule
• Demonstrate sound work ethics
  
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform
  
  

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

Perform The Essential Functions.

• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and
  
  

occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to

stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.

Environmental Conditions

• Use of chemicals and electrical equipment
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
• The work environment characteristics described here are representative of those an employee encounters while performing
  
  

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or

airborne particles and extreme heat (non-weather). The noise level in the work environment is usually loud.

• Normal sense of smell, touch, and sound.