Lead Sommelier

The Lead Sommelier is expected to be an expert in all areas pertaining to wines. The Sommelier must be able to assist guests with

recommending wine selections that pair well with their food selections. The sommelier’s expertise is an essential part of the

guests dining experience. Thus, the sommelier will advise the Beverage Manager on any updates that should be made to the

current wine lists, as well as assist the Beverage Manager in ways to source unique and high-quality wines.

Responsibilities

• Keeps inventory and orders wine to replenish stock
• Stores wines on racks or shelves in wine cellar to inventory and ensure accurate retrieval of orders
• Meets with winery representatives and tastes wines to select for wine list
• Maintains wine list and recommends bottle or individual glass prices
• Recommends guests wine pairing with their dinner
• Discusses wines with guests and assists guests to make wine selections
• Knows up-selling techniques
• Alcohol Awareness "ServSafe"
• Opens wine bottle, tastes wine or offers taste to guest prior to serving, and serves wines to guests for a full wine tasting
  
  

Experience

• Provides excellent customer service
• Interacts with guests to create memorable experiences
• Responds effectively to guest problems and complaints
• Understands the importance of guest satisfaction and focuses on continuous improvement
• Strives to continuously build knowledge and skills; Shares expertise with others
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer
  
  

feedback to improve service; Responds to requests for service and assistance

• Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes
  
  

feedback; Contributes to building a positive team spirit.

• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market
  
  

and competition; Cost Consciousness; Works within approved budget; Develops and implements cost saving measures;

Contributes to profits and revenue; Analyzes market and competition; Identifies external threats and opportunities

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to
  
  

best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings
  
  

and appointments on time.

Requirements

• Certification as a Sommelier or a Degree in Hospitality is beneficial
• Previous experience as a Sommelier, Wine Steward, or in a Hospitality role
• Extensive knowledge on wines and regions of the different types
• Knowledge of local vineyards and wineries
• An understanding of the wine making process.
  
  

Personal Appearance

• Must abide by the brand standards pertaining to uniform requirements
• All employees must maintain good personal Fingernails must be cut and clean. Personal appearance must be suitable for
  
  

work at all times. Must be clean-‐shaven at all times. Slip resistant black shoes.

• Maintain personal health and sanitation standards (wash hands when using restroom)
  
  

Personal Attributes

• Be honest, trustworthy and respectful
• Possess cultural awareness and sensitivity
• Be flexible in regard to schedule
• Demonstrate sound work ethics
  
  

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform
  
  

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

Perform The Essential Functions.

• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally
  
  

lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk;

use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.

Environmental Conditions

• Use of chemicals and electrical equipment
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality
• The work environment characteristics described here are representative of those an employee encounters while performing
  
  

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or

airborne particles and extreme heat (non-weather). The noise level in the work environment is usually loud.